Imagine being in crisis and not knowing where to turn.

You are panicked, short of breath, and the pain is so palpable that you cannot feel or think about anything else. The terror of picking up the phone to call a hotline not knowing who will answer prevents you from doing so. Or, even if you have the courage to pick up the phone, the sound of the person's voice scares you and you hang up.

Imagine again you're that person in crisis, and you've started a chat on IMAlive. The blinking cursor starts to move.